Shipping Policy
Shipping & Delivery Policy
At Sophie's Closet, we carefully prepare every order to ensure your products are handled with attention and delivered safely.
Order Processing Time
All orders are carefully reviewed and prepared before shipment.
Please allow 1–3 business days for order processing before your package is dispatched.
Orders placed during weekends or public holidays will begin processing on the next available business day.
Once your order has been shipped, you will receive a confirmation email containing your tracking details.
Delivery Time
Our standard delivery timeframe is approximately 5–15 business days, depending on your location and the shipping carrier.
We work with reliable delivery partners to ensure your order arrives safely and efficiently.
Please note that delivery times may vary due to factors outside of our control, including customs procedures, carrier delays, weather conditions, or busy shopping periods.
Shipping Costs
We are happy to provide free standard shipping on all orders.
There is no minimum purchase requirement, and your order will be delivered directly to your chosen address without additional shipping charges.
How to Place an Order
Ordering from Sophie's Closet is simple:
- Select the product you would like to purchase and add it to your shopping cart.
- Proceed to checkout and carefully verify your shipping information.
- Choose your preferred payment method. All payments are processed through a secure SSL-encrypted payment system.
- After completing your purchase, you will receive an order confirmation email containing your order details.
Delays & Product Availability
Although we always aim to deliver your order within the estimated timeframe, delays may occasionally occur during high-demand periods or due to unexpected international shipping disruptions.
Our team continuously monitors orders and will provide assistance whenever needed to ensure your package reaches you as quickly as possible.
Customer Support
If you need help with your order, have questions about shipping, or require assistance with delivery, please contact our Customer Support Team:
Sophie's Closet
Email: info@sophie-closet.com
We are always happy to help and ensure you have the best possible shopping experience.
Shipping Insurance Policy
At Sophie's Closet, we want your order to arrive safely and in excellent condition. For additional protection, we may offer optional Shipping Insurance at checkout.
By adding Shipping Insurance to your order, you receive extra protection in case of certain delivery issues.
Your shipment may be covered for:
Lost Packages
If your package is confirmed lost during transit or does not arrive, we will review the situation and provide an appropriate solution, which may include sending a replacement where applicable.
Damaged Packages
If your order arrives damaged or has been affected during transportation, please contact our support team. After reviewing the issue, we may provide a replacement or another suitable solution.
How Shipping Insurance Works
If you experience a shipping issue:
- Contact our support team within 7 days of delivery or the expected delivery date.
-
Provide the necessary information:
- Order number
- Tracking details (for lost packages)
- Photos showing the issue (for damaged packages)
- Our team will review your request and provide further assistance.
Approved claims will be handled as quickly as possible.
What Shipping Insurance Does Not Cover
Shipping Insurance does not apply to:
- Incorrect or incomplete shipping addresses provided by the customer
- Packages marked as delivered by the carrier but lost after delivery
- Delays caused by customs inspections or carrier processing times
- Delivery delays outside of Sophie's Closet's control
For any questions regarding shipping or your order, please contact: